Frequently Asked Questions

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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

1. What shipping methods do you offer?

We offer a variety of shipping options, including standard, expedited, and overnight shipping. The availability of these methods may vary based on the destination and the items in your order.

2. How much does shipping cost?

Shipping costs depend on factors such as the destination, shipping method, weight, and dimensions of the items in your order. You can view the shipping cost during the checkout process before completing your purchase.

3. Do you offer free shipping?

Yes, we offer free shipping on orders that meet the minimum purchase amount specified on our website. Keep an eye out for promotions or limited-time offers for free shipping.

4. What is the estimated delivery time?

Delivery times vary based on the shipping method and the destination. During the checkout process, you'll see an estimated delivery date for each available shipping option.

5. Do you ship internationally?

Yes, we offer international shipping to many countries

6. Can I track my order?

Yes, we provide order tracking for all shipped orders.

7. Can I change my shipping address after placing an order?

It's essential to review your shipping address carefully during the checkout process. If you need to change the shipping address after placing an order, please contact our customer support as soon as possible. We'll do our best to assist you.

Payment Information

1. What payment methods do you accept?

We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as digital wallets like Apple Pay and Google Pay. You can see the full list of accepted payment options during the checkout process.

2. Is my payment information secure?

Yes, we take security seriously. Our website uses industry-standard SSL encryption to protect your payment information during the checkout process. We never store your complete payment details on our servers, providing an extra layer of security.

3. Can I use PayPal to make a purchase?

Yes, we accept PayPal as a payment method. When you proceed to checkout, you'll have the option to select PayPal as your payment method and complete the transaction securely through your PayPal account.

4. Do you offer installment or payment plans?

Yes, we offer installment options for certain purchases through third-party payment providers. Look for the "Installments" or "Payment Plans" option at checkout to see if your order qualifies for this service.

5. When will my credit/debit card be charged?

Your card will be charged at the time of order placement. This helps us process and fulfill your order promptly. If you have any questions or concerns about billing, please contact our customer support.

6. Is my billing information kept private?

Yes, your billing information is kept private. We respect your privacy and adhere to strict data protection guidelines. Your billing information will only be used for order processing and will not be shared with third parties without your consent.

7. Can I use multiple payment methods for a single order?

Unfortunately, we currently only support using one payment method per order. If you encounter any issues during checkout or have unique payment needs, please reach out to our customer support for assistance.

Order & Returns

1. Can I make changes to my order after it's been placed?

Unfortunately, once an order is placed, it's usually difficult to make changes. If you need to modify something (e.g., address, item), please contact our customer support as soon as possible, and we'll do our best to assist you.

2. What is your order processing time?

Order processing time typically ranges from [X] to [Y] business days. This includes verifying payment, preparing the items, and packing them for shipment. Once your order is shipped, you'll receive a confirmation email with tracking information.

3. Do you offer order tracking?

Yes, once your order is shipped, we'll send you a tracking number and a link to the carrier's website. You can use this information to track the status and estimated delivery date of your package.

4. Can I exchange an item for a different size or color?

While we don't offer direct exchanges, you can initiate a return for the unwanted item and place a new order for the desired size or color. This ensures a faster and more efficient process.

5. What if my order arrives damaged or with missing items?

We apologize for any inconvenience. Please contact our customer support immediately, and we'll work to resolve the issue. We may require photos of the damaged items or packaging to help us investigate the problem.

6. How do I initiate a return?

To initiate a return, please [provide specific instructions, e.g., fill out our online return form, contact our customer support, etc.]. We'll guide you through the process and provide you with a return label if applicable.

7. What is your return policy?

Our return policy allows you to return items within 10 days from the date of delivery. We accept returns for [reasons, e.g., defective items, wrong size], and we strive to make the process as smooth as possible. Please review our detailed return policy on our website for instructions.